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Privacy Policy

Draft · Last updated 30 July 2026

Placeholder notice This is a working draft written to hold the correct structure. Every bracketed value needs filling in, and the finished policy should be reviewed by counsel before the campaign mails. Nothing here should be treated as legal advice.

1. Who we are

This policy explains how [LEGAL ENTITY NAME], operating as Kaizen Roofing ("Kaizen Roofing", "we", "us"), handles information collected through this website. Our mailing address is [BUSINESS ADDRESS]. You can reach us at [CONTACT EMAIL] or [PHONE NUMBER].

2. Information we collect

We collect information you give us directly when you fill in a form on this site. Depending on the form, that may include:

Your name
Your property address
Your phone number and email address
Details about your roof or the reason you contacted us

We also collect limited technical information automatically, including your IP address, browser and device type, the pages you view, and the campaign or link that brought you to the site. This is used to understand which marketing is working.

3. How we use your information

We use the information you provide to:

Contact you about the inspection, report, or service you requested
Schedule and carry out work at your property
Communicate with your insurance carrier when you have asked us to assist with a claim
Send service updates and, where you have opted in, marketing messages
Measure the performance of our advertising and improve this site

4. Calls and text messages

When you submit a form and check the consent box, you agree that Kaizen Roofing may contact you by phone call and text message at the number you provided, including through automated systems, about your request. Consent is not a condition of purchase. Message and data rates may apply, and message frequency varies.

You can stop text messages at any time by replying STOP to any message from us. Reply HELP for assistance. Opting out of marketing messages does not stop transactional messages about work already scheduled at your property.

Needs review SMS consent language carries real TCPA exposure and the specific wording should be confirmed by counsel, matched exactly to the consent checkbox on the form, and kept consistent with what is configured in the CRM.

5. Sharing your information

We do not sell your personal information. We share it only with:

Service providers who operate our systems on our behalf, such as our customer relationship management platform, hosting provider, phone and text provider, and analytics tools
Your insurance carrier or adjuster, where you have asked us to assist with a claim
Subcontractors and suppliers involved in performing work at your property
Anyone we are legally required to share it with, or where sharing is necessary to protect our rights or someone's safety

6. Cookies and tracking

This site may use cookies and similar technologies to remember your session, measure traffic, and attribute leads to the marketing that produced them. You can control cookies through your browser settings, though some parts of the site may not work correctly if you block them.

Confirm before launch List the actual tools in use once they are installed, for example [ANALYTICS TOOL], [AD PLATFORM PIXEL], [CRM TRACKING]. A policy that describes tracking the site does not run is as much of a problem as one that misses tracking it does.

7. How long we keep information

We keep the information you submit for as long as needed to serve you and to meet our legal, tax, warranty, and insurance record-keeping obligations, after which it is deleted or anonymized.

8. Your choices

You can ask us to access, correct, or delete the personal information we hold about you, and you can opt out of marketing at any time. Contact us at [CONTACT EMAIL] and we will respond within the time required by applicable law. Texas residents, and residents of other states with applicable privacy laws, may have additional rights.

9. Security

We use reasonable administrative and technical safeguards to protect the information we hold. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Children

This site is meant for adults. We do not knowingly collect information from anyone under 18. If you believe a minor has given us information, contact us and we will delete it.

11. Changes to this policy

We may update this policy from time to time. The date at the top reflects the most recent version. Continuing to use the site after a change means you accept the updated policy.

12. Contact

Questions about this policy can go to [CONTACT EMAIL], or by mail to [LEGAL ENTITY NAME], [BUSINESS ADDRESS].